At Leesa Art, we want you to be completely satisfied with your purchase. If a garment does not fit quite right, we are happy to assist with an exchange to ensure you or your little ones receive the perfect fit.
Exchange Eligibility & Guidelines
- Requests must be initiated within 7 days of the delivery date.
- Items must be unworn, unwashed, and returned in their original packaging with all Leesa Art tags attached.
- Garments must be completely free of stains (makeup, deodorant) and scents (perfume, detergent).
Exclusions & Charges
- Discounted Items: Products purchased at a discount or during promotional sales are final and non-exchangeable.
- Delivery Fees: Standard delivery charges apply to all return and exchange shipments and must be covered by the customer.
- Refunds: We do not provide monetary refunds under any circumstances; purchases are eligible for exchange only.
Exchange Process
- Contact our team to initiate an exchange request.
- Once approved, send the item back to our designated return location.
- Upon receiving and inspecting the package, your replacement piece will be dispatched.
Damaged or Incorrect Items In the rare event you receive a damaged or incorrect item:
- Contact us immediately via WhatsApp or Instagram with clear photo/video proof of the defect.
- Once verified, we will replace the item at no additional cost to you.
REFUND POLICY
Please note that we do not provide refunds for any purchases at this time. We only offer exchanges in accordance with our exchange policy.